Front and Back Office solutions designed for the Payments and FinTech Sectors

Elevate your business operations with frictionless customer support and an efficient back office solution delivered by an award winning team of experts.

24/7/365

Multilingual

Multichannel

Specialist back office solution

Our Services

Let us become an extension of your company through fully white labelled solutions

Support a wide range of language support requirements

Support customer retention & accelerate satisfaction through elevated customer experiences

Complete flexibility!

Add / remove channel, coverage & language support based on demand

We can speak any language!

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Front Office Solution

Leveraging multilingual support to enter new markets and support new customers

We adapt our language offerings and channels of interaction based on your requirements. We have helped our clients & partners to expand to new markets, ensuring seamless customer support in specific languages.

Find out more about our front office support channels:

Voice
We provide voice support in seven languages: English, French, Spanish, Italian, Portuguese, Polish, and Czech. We can speak to your customers in their native langauge.
Multilingual Live Chat
Our live chat (MultiLect) is available in 75 languages. We can add as many langagues required to support all your customers needs.
Email
Email is still a support channel of choice for many customers. We respond quickly and efficiently to ensure seamless support via email interactions.
Social Media Messaging
As a growing channel for support, We support social media messaging intergrations Facebook and WhatsApp platforms powered by our team to handle customers queries in line your service levels.

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Back Office Solution

Let us support all your back-office tasks within our proprietary web-based platform capable of supporting KYC/KYB enhance and manual checks, PEP and sanctions fuzzy matches, transactions monitoring and AML flags as well as refund requests, dispute management and customer complaints.

Our operational team can support operations 365 days a year, 24 hours a day.

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