Dialect, an award‑winning provider of customer support and back‑office services specialising in the Payments and Fintech sectors, is excited to work with RTGS.global, a UK‑based fintech delivering real‑time, 24/7 cross‑border settlement solutions to international financial institutions.

Through this collaboration, Dialect will provide RTGS.global with seamless, round‑the‑clock first‑line customer support, ensuring that clients across global markets receive timely, high‑quality assistance whenever they need it. The partnership brings together Dialect’s operational excellence and deep industry expertise with RTGS.global’s cutting‑edge settlement-enabling technology, creating a powerful foundation for enhanced service reliability and customer experience.

 “We are thrilled to partner with RTGS.global, a company that shares our commitment to innovation, resilience, and exceptional customer service” said Neil Wake, CEO at Dialect. “Supporting a real‑time settlement platform requires a support model that never sleeps, and Dialect is proud to deliver the 24/7 coverage to support RTGS.global customers.”

RTGS.global is a cross-border connectivity platform that enables rapid, cost-effective transfers between financial institutions, providing world-wide coverage through a single API integration. As demand for real‑time settlement continues to grow, the need for always‑available customer support becomes essential.

“Real-time settlement raises the bar for everything around it, especially the customer experience. If we want to be able to move money securely and efficiently around the world, 24/7, support cannot be confined to business hours or constrained by geography”, said Felipe Hillard, Chief Commercial Officer at RTGS.global. “Partnering with Dialect ensures our clients have immediate access to knowledgeable, responsive support at any time, reinforcing the reliability and trust that underpin our platform. This collaboration strengthens our ability to scale globally while maintaining the high standards our network depends on.” He added.

The partnership highlights both organisations’ commitment to strengthening the global payments ecosystem through reliability, innovation, and customer‑centric solution.

About RTGS.global

The way money moves around the world is currently not working. Cross-border payments are at a tipping point and change is here. At RTGS.global we have built a SaaS platform that connects financial institutions through one simple integration, to transform how cross-border payments are made. We are a cross-border connectivity platform that enables rapid, cost-effective transfers between financial institutions, providing worldwide coverage through a single API integration.

Supported by Microsoft Azure infrastructure, our software and messaging network enables participants – such as banks, payment service providers and money transfer operators – to access a global network of account providers, communicate peer-to-peer (P2P), exchange FX quotes, and send real-time (T+0) international payments. Acting as a messaging and orchestration layer, RTGS.global enables instantaneous settlement between participating financial institutions, creating seamless interoperability across borders and currencies. 

About Dialect

With a global footprint and a wealth of experience in the Payments and Fintech industries, Dialect delivers 24/7 customer experience solutions worldwide, including the UK, Europe, the US, the Middle East, and Singapore.

Through the front office support, Dialect provides solutions through voice, email, live chat and social media messaging. Dialect provides support in 7 languages, including English, French, Spanish, Italian, Portuguese, Polish and Czech via voice. As part of their front-line support, Dialect provides live chat solutions through MultiLect, which is capable of supporting conversations in up to 75 languages, allowing our customers to expand their reach worldwide.

Back office solutions are designed to manage all operations and resource-intensive activities, such as data processing tasks, data entry, analysis, and management, using proprietary, innovative technology, Tasc. Designed for the Payments Sector, Tasc, the back-office platform, is capable of supporting Payments-focused tasks such as KYC/KYB enhanced and manual checks, PEP and sanctions fuzzy matches, transaction monitoring, AML flags, refund requests, dispute management (including chargebacks, representments, and arbitration cases), and customer complaints.

Dialect is also focused on providing solutions to meet sector regulations, such as the Consumer Duty Fourth Outcome, offering seamless services, rich insights, and data.