What makes #teamdialect so special?
01
Expertise and Sector focus
Our Leadership team is rooted in the Payments and Fintech sector and we specialise in providing exceptional solutions and support to deal with the sector specific challenges faced.
02
Global footprint
Our team is from all over the world and equally we provide support to our customers worldwide.
03
Customer centric
We take time to understand your individual business and business needs. We do not impose solutions upon you but work with you to design support services which meet your particular needs.
04
Award winning team
#teamdialect was awarded with "Judges Special Award" in 2023 at NECCA and being finalist several times at National Contact Centre Awards, with our COO receiving "Highly Commended" certificate.
We approach everything uniquely
01
Developing future talent
We partner with several local Universities and Higher Education institutions to allow us to access talent pools across linguistics, technology and innovation.
02
Volunteering and supporting Charities
As a business we are committed to benefiting our local community. We have initiated an initiative which allows all of our team members to take one day's additional paid leave to spend volunteering at a charity of their choice.
We also work closely with a specific local Charity called feeding families who we regularly make donations of goods and time too.
03
Investing in our people
We are a people led and people first business. We are only as good as our highly trained and specialist team members and so we do all we can to invest in their growth and wellbeing within our business. By investing in our team we ensure the best support for our partners.
Message from our CEO
Neil Wake
CEO
Dialect is a business with people at heart!
This works in two ways. Firstly, after many years of working in the Payments and Fintech sectors, I established the company to address and solve the multiple challenges faced by Payments businesses and Fintech providers on a day to day basis. Dialect set out to remove the frustrations, free up time and resource and create cost efficiencies for firms and the people working there to build and maintain them.
We also focus on sourcing, training and retaining exceptional people with great skills, commitment and drive who we know will deliver best in class operational excellence support for our partners operating in this challenging and dynamic sector.
Dialect set out to deal with challenges, reduce customer friction and allow businesses to focus on growth and success. We now do so with multiple partners on a global level with the same focus on people across all we do.
What makes #teamdialect a trusted team?
Our partners
We are trusted by our partners through our abilities of building trust through consistent performance, expertise in the industry we operate, reliability and a genuine passion of delivering tailored services. Through our dedication of delivering seamless solutions, we become more than just a team or an extension of their brand - we become their business extension.
#teamdialect
We pride ourselves by promoting a unique environment that embraces inclusivity and diversity through multiculturalism and the diverse backgrounds of our people. In addition to this, we prioritise continuous learning and development of our team. making sure they achieve their professional goals.
Read more from our team
Our team regularly engage in thought leadership articles. Make sure you keep updated with all the industry trends and topics.
How Dialect establishes long-term relationships with partners
We believe that trust is the cornerstone of any successful partnership, and we strive to go beyond the transactions to create meaningful connections. Our team is dedicated to understanding the unique needs and goals of each client, ensuring tailored solutions that drive mutual growth and success.
Simon Collings, our Customer Success Manager plays a crucial role in delivering successful solutions to our clients. He has established strong relationships through trust and transparent communication.
In the following interview, we will explore how Simon ensures seamless client relationships and how understanding their unique needs shapes our approach to providing exceptional solutions.
What does Dialect mean by Partnership.
A chat with Dialect Head of Sales Craig Luther with Bianca Gheorghiulescu, Dialect Marketing Lead.
At Dialect we believe that Trust in partnership serves as the cornerstone of successful relationships.
In the Payments sector, choosing the right trusted partner is essential.
To understand further the importance of Partnerships here at Dialect and perhaps within the wider Payments Sector, I asked our Payments Guru, our Head of Sales, Craig Luther his thoughts.
With over 13 years of experience in the Payments with businesses such as EMIs, BaaS provider and Payments Processors, Craig defines and implements Dialect’s sales strategies, driving and forging long-term partnerships.
Human touch in the digital age: Redefining Customer Relationships in Contact Centers
An interview with our Head of Customer Experience, Helen McCaine
Companies in the Customer Experience sector that are quick to innovate the market through the integration of new tools in their operations are indeed better positioned to thrive in the competitive business market.
But what about human interaction in this ever increased digitalization era and what customers are looking for when they need support?
In an interview with our Customer Experience Expert here at Dialect, we’ll discuss into the importance of bringing the human touch to the Contact Centre and how this helps businesses to stay ahead of the curve.
Choose the right people with the right expertise and technology. A guide all about outsourcing benefits, tips and myths and misconceptions.
An interview with our Chief Operating Officer (COO), Laura Scott
With our Chief Operating Officer’s extensive expertise in the customer support sector, we will explore various questions you might think of before, but never quite found the answers to. Laura will delve into the significance of offering seamless customer solutions whilst exploring why outsourcing is beneficial where in house operational resources are limited or when the primary focus is on the core business functions.
Consumer Duty’s Consumer Support Outcome – What does it mean and what are the opportunities it brings?
An interview with Neil Wake, CEO of Dialect
Consumer Duty regulation came into force in the UK in July 2023 for new and existing financial service products. In July this year we will see it applied to closed products or services. The Consumer Duty fourth outcome is something of a specialist area at Dialect and our CEO, Neil who brings vast experience in both sectors – Fintech and Customer Support.
Dialect Communications Ltd, registered in England & Wales.
Company No. 12909388
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