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Hear all about Dialect

We are pleased to announce the new partnership with Kaldi 

Dialect are excited to provide customer service and back office support to Kaldi, a UK-based Fintech offering savings and investment accounts through its innovative payments app.

Kaldi is committed to financial wellness with a focus on transforming the finances of Gen Z and Millennials b offering simple and effective savings and investment solutions.

Kaldi customers will receive support via email, while Dialect ensures the safety of customer funds through a robust transaction monitoring solution.

Dialect Communications are working with Committee to provide them with seamless customer experience solutions

Dialect Communications, The Payments and Fintech Specialist Business Outsource Provider are pleased to provide a personalised multilingual and multichannel customer experience solution to Committee, the app turning the management of traditional committee collections into a digital experience.

With people and communities at heart, the Committee app is designed to offer the traditional experience of managing a Chit, Komiti, Pardna, Adashe, Ekub, or Esusu’s onto a seamless app.

Dialect are pleased to announce the new strategic partnership with  Synalogik



The Partnership leverages Synalogik’s APP Fraud prevention solution and Dialect’s specialist customer remediation services to deliver a comprehensive and seamless end-to-end APP Fraud prevention and customer management offering for Payments firms and Financial Institutions. 

Dialect Communications are delighted to partner with  FinPay to deliver seamless multilingual customer support

Dialect Communications, a provider of Payment and Fintech customer experience outsourcing is pleased to partner with FinPay, a prepaid gift card provider based in Poland, to deliver personalised customer support tailored to their clients' and cardholders' needs. 

This partnership aims to provide full multilingual customer support for FinPay’s customers through email, voice, and live chat, which can support multiple languages. 



Dialect Communications is thrilled to provide seamless front-line solutions to Caxton

Dialect, a BPO customer experience, service optimization and solution expert that provides frictionless customer support solutions within the Payments Industry is delighted to provide a fully integrated front line solution to Caxton, a dual FCA regulated payment service provider, specializing in international payments, travel money, expense management, accounts payable, and faster payroll payments.



Dialect Communications is partnering with Yordex to provide industry leading customer experience solutions 

 Dialect Communications, an award-winning Business Process Outsourcer (BPO) that provides front and back office solutions in the Payments sector across the globe is thrilled to partner with Yordex, a provider of cards, Ibans and cross border payments helping businesses to offer their own cards and automate their payouts. 

The collaboration merges Dialect’s expertise in customer experience within the Payments sector to provide industry leading customer support solutions for the Yordex customer base, ensuring world class customer journeys via voice and email.  

The Future of AML and KYC in 2024: Prioritizing Speed and Customer Satisfaction in Financial Institutions

The Growing Importance of Customer Experience in AML and KYC Processes

Recent consumer research from our strategic partner FullCircl underscores this shift, revealing the critical need for FIs to optimize their onboarding processes. The findings show that customer impatience with slow verification processes can be a significant barrier to conversion, driving the need for both automation and manual verification when necessary.

Shortlisted 3 times at the North East Contact Centre Awards (NECCA) 2024

We are excited to be shortlisted again for the third time at the North East Contact Centre Awards (NECCA), a reputed awards programme, recognising individuals, teams and organisations from the Contact Centre industry.

Our Finance and Office Manager, Tanita Scarola, has been shortlisted for the “Support Superstar” individual category and in the organisation category, Dialect has been recognised finalist twice - for "Outsourced Contact Centre of the Year" and "Contact Centre of the Year (under 250)".

How Dialect establishes long-term relationships with partners 

We believe that trust is the cornerstone of any successful partnership, and we strive to go beyond the transactions to create meaningful connections. Our team is dedicated to understanding the unique needs and goals of each client, ensuring tailored solutions that drive mutual growth and success. 

Simon Collings, our Customer Success Manager plays a crucial role in delivering successful solutions to our clients. He has established strong relationships through trust and transparent communication. 

In the following interview, we will explore how Simon ensures seamless client relationships and how understanding their unique needs shapes our approach to providing exceptional solutions. 

What does Dialect mean by Partnership. 

A chat with Dialect Head of Sales Craig Luther with Bianca Gheorghiulescu, Dialect Marketing Lead. 



At Dialect we believe that Trust in partnership serves as the cornerstone of successful relationships. 

In the Payments sector, choosing the right trusted partner is essential. 

To understand further the importance of Partnerships here at Dialect and perhaps within the wider Payments Sector, I asked our Payments Guru, our Head of Sales, Craig Luther his thoughts. 

With over 13 years of experience in the Payments with businesses such as EMIs, BaaS provider and Payments Processors, Craig defines and implements Dialect’s sales strategies, driving and forging long-term partnerships. 

Another milestone achieved: Dialect has been accredited by the Contact Centre Management Association

We are excited to announce another milestone here at Dialect –  our accreditation through the Contact Centre Standards Framework from the esteemed Contact Centre Management Association (CCMA), the longest established contact centre association in the industry here in the UK. 

Human touch in the digital age: Redefining Customer Relationships in Contact Centers 

An interview with our Head of Customer Experience, Helen McCaine

Companies in the Customer Experience sector that are quick to innovate the market through the integration of new tools in their operations are indeed better positioned to thrive in the competitive business market. 

But what about human interaction in this ever increased digitalization era and what customers are looking for when they need support?

In an interview with our Customer Experience Expert here at Dialect, we’ll discuss into the importance of bringing the human touch to the Contact Centre and how this helps businesses to stay ahead of the curve. 

Choose the right people with the right expertise and technology. A guide all about outsourcing benefits, tips and myths and misconceptions. 

An interview with our Chief Operating Officer (COO), Laura Scott 

With our Chief Operating Officer’s extensive expertise in the customer support sector, we will explore various questions you might think of before, but never quite found the answers to. Laura will delve into the significance of offering seamless customer solutions whilst exploring why outsourcing is beneficial where in house operational resources are limited or when the primary focus is on the core business functions.

Consumer Duty’s Consumer Support Outcome – What does it mean and what are the opportunities it brings?

An interview with Neil Wake, CEO of Dialect

Consumer Duty regulation came into force in the UK in July 2023 for new and existing financial service products. In July this year we will see it applied to closed products or services. The Consumer Duty fourth outcome is something of a specialist area at Dialect and our CEO, Neil who brings vast experience in both sectors – Fintech and Customer Support.

And the winner of the “Special Judges Award” is… Dialect! 

 We are thrilled to announce we won the “Judges Special Award” at the North East Contact Centre (NECCA) Awards 2023! 

How often do you check your customer reviews?

The importance of customer voice and opinion and the results of our poll

One of the most important benefits of customer reviews is that they represent an important step in your customer's decision-making process, and they can influence your potential clients in regards to choosing your services.

Read below the full article.

 10 Reasons “outsourcing” is no longer a dirty word

-a guide to the benefits of outsourcing in optimising your business

In our industry in which customers’ needs and expectations can be fluid and businesses try to differentiate themselves from their competitors by delivering exceptional services tailored to the needs of users, outsourcing is not a dirty word.

Click below to find out the benefits that make outsourcing no longer a dirty word.

Dialect attended & showcased at FinTech North Newcastle Conference

Last Thursday (20^th July 2023), we attended the FinTech North Newcastle Conference. Dialect attended for the second year running with the event being hosted in a beautiful old building, the Common Room in the centre of Newcastle. 

Supporting your customer service obligations under the new FCA Consumer Duty

 The purpose of the new regulation by the FCA is to supply higher and clearer consumer protection expectations. Financial, FinTech and E-money institutions place a more heightened focus on customers’ needs. 

Dialect has been shortlisted at the UK National Contact Centre Awards

 Dialect is delighted to announce that we are a NATIONAL FINALIST for the “Outsourced Contact Centre of the Year” category.

We are proud of our incredible team who have all contributed to our success. In the last 12 months we have had so many fantastic achievements.