Careers

Join our award winning team

We strongly believe that exceptional talent naturally attracts one another, and we are excited to hear from you!


Our current opportunities

Together we are empowered to create seamless customer journeys around the globe

Our head office is located in Gateshead, UK, where our team operates under a hybrid working model that offers flexibility to our people and promotes excellent work-life balance. Our hub in Gateshead is not just a place of work; it's a community where every member of our team feel valued and empowered.

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Join our award winning team

 Proud to say, we are an award winning team!


In 2023 we were awarded the Judges Special Award at the North East Contact Centre Awards (NECAA), being finalist for other 2 acclaimed categories in the industry, including "Contact Centre of the Year (under 250) and  "Outsourced Contact Centre of the Year".


This year, we were UK National Contact Centre Awards (UKNCCA) finalists across multiple categories, including both individual and team categories for "Change Maker", Leadership Team of the Year"  and our COO, Laura Scott was awarded Highly Commended Recognition in the Contact Centre Leader of the Year Category.

 

 

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Be part of something special

Dialect is an award winning customer experience optimisation provider delivering seamless 24/7 back and front office solutions.


Through front office solutions, Dialect provides first line customer support to manage all types of queries via voice in 6 native languages, live chat, MultiLect, available in over 75 languages, email, and social media messaging. 


Back office solutions are designed to manage all operationally resource heavy activities such as data processing tasks, data entry, analysis and management using proprietary innovative technology.

We provide customer support

We support our Fintech and Payments clients providing them with best in class customer support via a range of channels, including voice, email, live chat and social media messaging.

We are multilingual

Leveraging our team's multilingual skills, we provide first line support to our clients in over 6 languages, including English, French, Italian, Spanish, Portuguese and Polish.

We are global

Our team is from all over the world and, equally, we deliver our solutions across the globe, including the UK, Europe, US, Middle East, and Singapore.

We are inclusive & diverse

By championing inclusivity and diversity, we create a community where everyone feels welcomed, respected and empowered to reach their full potential.

We invest in you

We promote continuous learning and provide learning opportunities to develop and achieve your career goals.

Don't take our word for it

Feedback from #teamdialect

"The workplace is really a diverse big family; it's a place anyone would wish to belong to."

“I have worked at several organisations before Dialect but never felt so valued as an employee, with my professional goals so supported as much as I do here."

 "They promote diversity and is a very open and honest company who aims to be the best at what we do and encourages you to be your best self. "

 "Since the very first day, I have been extremely impressed with the amount of support I have received by everyone in the business as well as incredibly supportive manager. My manager truly leads by example, putting others first and always lending a helping hand. Overall I feel well valued here and very fortunate to be part of the Dialect family!"

"I have been able to progress in my career at Dialect by becoming a Senior. In this past year I have been able to develop my skills and be a part of the change within the company, we keep improving our procedures and listening to agents to ensure we grow as a Team."

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Enjoy our award winning benefits

You're not just a number

We value every employee and recognise the unique contributions each person brings to our team.

Well being matters!

At Dialect, we prioritise our people's wellbeing - we recently launched our "Wellness Day".

35 hours working week

We value our people's work life balance and provide a 35 hours working week model.

Flexible hybrid working model

We have a hybrid working model for our local people and fully remote for people outside the North East of England, where our office is based.

High street rewards & discounts

Our reward hub app provides a wide range of discounts, rewards and cashback, ensuring our team with big discounts on high street companies.

Recognition programme

Through our recognition programme, we ensure we award our people for their commitment and excellent work.

Volunteering initiative

Our one day volunteering initiative  is designed to give the opportunity to our team to volunteer and connect with local communities.

Working abroad policy

With our multi cultural team, we launched our working abroad policy allowing our team to work and be near their families at the same time.

Development opportunities

We provide to our team courses, learning and career progression opportunities to ensure they achieve their professional goals.

Our Values

We are committed to foster diversity, multilingualism, and multiculturalism. Our culture embodies the richness of different perspectives, languages, and cultural backgrounds and it is proudly celebrated. Equally externally, we welcome multiple perspectives while we engage with a wide range of stakeholders.

The growth of our people is our priority. We offer the tools and support they need to develop, prioritising continuous learning and growth opportunities. We empower our people to reach their full potential and achieve their professional goals. For clients, we deliver solutions that inspire and enable them to thrive.

Driving towards impactful solutions requires a mindset that embraces innovations at its core. At Dialect, we pave the way for progress and innovation with new ideas that stem from our distinct problem solving skills. We transform ideas into tangible outcomes that have a positive impact with both internally and externally peers. Dialect continuously strive for excellence in all aspects.

Meet our Dialect Diamonds

The Dialect Diamond Recognition Award is a great incentive for our agents, it gives them an additional challenge to our main goal of delivering the best customer service possible for our customers and clients.

Leon Carinci-Grieves

Being with us since last year, Leon is based in the Northeast of England and has multilingual skills, offering support to our customers in English and Italian.

He has been our Diamond twice, a real testament of his excellent skills in providing seamless customer experiences to our client base.

Babak Kamranrashani

Babak is our most recent Diamond, being awarded for the second time for his exceptional skills in supporting our clients and providing unwavering support. Babak joined us last year, bringing a set of great multilingual skills and supporting our customers across the globe with empathy and care.

Izabela Kociara

Izabela is originally from Poland and she joined our team two years ago, being among the first #teamdialect members at Dialect. Izabela has been recently promoted from Senior CX to Team Manager and she is a great example of dedication and commitment here at Dialect.

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