Join our award winning team
We strongly believe that exceptional talent naturally attracts one another, and we are excited to hear from you!

Together we are empowered to create seamless customer journeys around the globe
Our head office is located in Gateshead, UK, where our team operates under a hybrid working model that offers flexibility to our people and promotes excellent work-life balance. Our hub in Gateshead is not just a place of work; it's a community where every member of our team feel valued and empowered.
Join our award winning team
Proud to say, we are an award-winning team!
We won the Judges Special Award at the North East Contact Centre Awards (NECAA), being finalist for other 2 acclaimed categories in the industry, including "Contact Centre of the Year (under 250) and "Outsourced Contact Centre of the Year".
Be part of something special
Dialect is an award winning customer experience optimisation provider delivering seamless 24/7 back and front office solutions.
Through front office solutions, Dialect provides first line customer support to manage all types of queries via voice in 6 native languages, live chat, MultiLect, available in over 75 languages, email, and social media messaging.
Back office solutions are designed to manage all operationally resource heavy activities such as data processing tasks, data entry, analysis and management using proprietary innovative technology.
Don't take our word for it
Feedback from #teamdialect
Dialect is that very rare opportunity to work for a company where you actually feel valued and listened to and not just another number on a managers spreadsheet somewhere. The support you get from colleagues and management is amazing, even when working from home everyone is ready to help and you still feel connected. It's the best work culture I've ever experienced to be honest.
As a CX Adviser, I’ve had the chance to connect with customers, solve problems, and make a real impact—all while being supported by a fantastic team. The role is dynamic and keeps me on my toes, but there’s always a sense of purpose behind what we do. Dialect Co. truly values its employees, offering opportunities for growth, regular feedback, and a positive work atmosphere that motivates me to bring my best every day. I’m excited to see where this journey takes me next with such a great company!
Working at Dialect has been nothing short of amazing. It's one of the few companies where you truly feel seen, heard, and valued. The culture here puts people first — not just as employees, but as individuals with lives, passions, and goals beyond work. Every day is a chance to learn something new, especially in the ever-evolving world of fintech. Whether it's diving into innovative tech or discovering new ways to solve real-world problems, Dialect creates the perfect environment for growth and curiosity.
"I have been able to progress in my career at Dialect by becoming a Senior. In this past year I have been able to develop my skills and be a part of the change within the company, we keep improving our procedures and listening to agents to ensure we grow as a Team."
"Since the very first day, I have been extremely impressed with the amount of support I have received by everyone in the business as well as incredibly supportive manager. My manager truly leads by example, putting others first and always lending a helping hand. Overall I feel well valued here and very fortunate to be part of the Dialect family!"
Enjoy our award winning benefits
You're not just a number
We value every employee and recognise the unique contributions each person brings to our team.
Well being matters!
At Dialect, we prioritise our people's wellbeing - we recently launched our "Wellness Day".
35 hours working week
We value our people's work life balance and provide a 35 hours working week model.
Flexible hybrid working model
We have a hybrid working model for our local people and fully remote for people outside the North East of England, where our office is based.
High street rewards & discounts
Our rewards hub app offers a wide range of discounts, rewards, and cashback options from popular high street retailers.
Recognition programme
Through our recognition programme, we ensure we award our people for their commitment and excellent work.
Volunteering initiative
Our one day volunteering initiative is designed to give the opportunity to our team to volunteer and connect with local communities.
Working abroad policy
With our multi cultural team, we launched our working abroad policy allowing our team to work and be near their families at the same time.
Development opportunities
We provide to our team courses, learning and career progression opportunities to ensure they achieve their professional goals.
Our Values
We are committed to foster diversity, multilingualism, and multiculturalism. Our culture embodies the richness of different perspectives, languages, and cultural backgrounds and it is proudly celebrated. Equally externally, we welcome multiple perspectives while we engage with a wide range of stakeholders.
The growth of our people is our priority. We offer the tools and support they need to develop, prioritising continuous learning and growth opportunities. We empower our people to reach their full potential and achieve their professional goals. For clients, we deliver solutions that inspire and enable them to thrive.
Driving towards impactful solutions requires a mindset that embraces innovations at its core. At Dialect, we pave the way for progress and innovation with new ideas that stem from our distinct problem solving skills. We transform ideas into tangible outcomes that have a positive impact with both internally and externally peers. Dialect continuously strive for excellence in all aspects.
Always recognising #teamdialect's efforts!
Internal Recognition Programmes
Diamond & GEM Awards Programmes
We run 2 monthly programmes to recognise the amazing #teamdialect for their efforts, commitment and dedication!
Get in touch