Join our award winning team

We strongly believe that exceptional talent naturally attracts one another, and we are excited to hear from you!


Our current opportunities

Together we are empowered to create seamless customer journeys around the globe


Our head office is located in Gateshead, UK, where our team operates under a hybrid working model that offers flexibility to our people and promotes excellent work-life balance. Our hub in Gateshead is not just a place of work; it's a community where every member of our team feel valued and empowered.

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Join our award winning team

 Proud to say, we are an award-winning team!


We won the Judges Special Award at the North East Contact Centre Awards (NECAA), being finalist for other 2 acclaimed categories in the industry, including "Contact Centre of the Year (under 250) and  "Outsourced Contact Centre of the Year".


 

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Be part of something special

Dialect is an award winning customer experience optimisation provider delivering seamless 24/7 back and front office solutions.


Through front office solutions, Dialect provides first line customer support to manage all types of queries via voice in 6 native languages, live chat, MultiLect, available in over 75 languages, email, and social media messaging. 


Back office solutions are designed to manage all operationally resource heavy activities such as data processing tasks, data entry, analysis and management using proprietary innovative technology.

We provide customer support

We support our Fintech and Payments clients providing them with best in class customer support via a range of channels, including voice, email, live chat and social media messaging.

We are multilingual

Leveraging our team's multilingual skills, we provide first line support to our clients in over 6 languages, including English, French, Italian, Spanish, Portuguese and Polish.

We are global

Our team is from all over the world and, equally, we deliver our solutions across the globe, including the UK, Europe, US, Middle East, and Singapore.

We are inclusive & diverse

By championing inclusivity and diversity, we create a community where everyone feels welcomed, respected and empowered to reach their full potential.

We invest in you

We promote continuous learning and provide learning opportunities to develop and achieve your career goals.

Don't take our word for it

Feedback from #teamdialect

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    of people felt positive that they had access to the things they need to do their job well

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    of people were positive that Dialect's culture fosters a supportive place to work

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    of people were positive when it comes to be kept fully informed about what is happening within Dialect by Leadership team 

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Dialect is that very rare opportunity to work for a company where you actually feel valued and listened to and not just another number on a managers spreadsheet somewhere. The support you get from colleagues and management is amazing, even when working from home everyone is ready to help and you still feel connected. It's the best work culture I've ever experienced to be honest.

As a CX Adviser, I’ve had the chance to connect with customers, solve problems, and make a real impact—all while being supported by a fantastic team. The role is dynamic and keeps me on my toes, but there’s always a sense of purpose behind what we do. Dialect Co. truly values its employees, offering opportunities for growth, regular feedback, and a positive work atmosphere that motivates me to bring my best every day.  I’m excited to see where this journey takes me next with such a great company!

Working at Dialect has been nothing short of amazing. It's one of the few companies where you truly feel seen, heard, and valued. The culture here puts people first — not just as employees, but as individuals with lives, passions, and goals beyond work. Every day is a chance to learn something new, especially in the ever-evolving world of fintech. Whether it's diving into innovative tech or discovering new ways to solve real-world problems, Dialect creates the perfect environment for growth and curiosity.

"I have been able to progress in my career at Dialect by becoming a Senior. In this past year I have been able to develop my skills and be a part of the change within the company, we keep improving our procedures and listening to agents to ensure we grow as a Team."

 "Since the very first day, I have been extremely impressed with the amount of support I have received by everyone in the business as well as incredibly supportive manager. My manager truly leads by example, putting others first and always lending a helping hand. Overall I feel well valued here and very fortunate to be part of the Dialect family!"

Enjoy our award winning benefits

You're not just a number

We value every employee and recognise the unique contributions each person brings to our team.

Well being matters!

At Dialect, we prioritise our people's wellbeing - we recently launched our "Wellness Day".

35 hours working week

We value our people's work life balance and provide a 35 hours working week model.

Flexible hybrid working model

We have a hybrid working model for our local people and fully remote for people outside the North East of England, where our office is based.

High street rewards & discounts

Our rewards hub app offers a wide range of discounts, rewards, and cashback options from popular high street retailers.

Recognition programme

Through our recognition programme, we ensure we award our people for their commitment and excellent work.

Volunteering initiative

Our one day volunteering initiative  is designed to give the opportunity to our team to volunteer and connect with local communities.

Working abroad policy

With our multi cultural team, we launched our working abroad policy allowing our team to work and be near their families at the same time.

Development opportunities

We provide to our team courses, learning and career progression opportunities to ensure they achieve their professional goals.

Our Values

Always recognising #teamdialect's efforts!

Internal Recognition Programmes

Diamond & GEM Awards Programmes

We run 2 monthly programmes to recognise the amazing #teamdialect for their efforts, commitment and dedication!

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