Why Dialect?
We provide multilingual support 24/7, 365 days a year and back office solutions to help Payments providers manage customer queries across every channel and back office tasks.
Make your customer experience a differentiator
We love what we do and it shows. We are a people and customer centric powered team with a passion to shake up how customer support is delivered. With many years of experience in the payments and CX industry we understand the challenges and more importantly the solutions to deliver standout CX for your business.
We really do speak your language with a team of multilingual experts ready to answer to any interaction from around the world and around the clock!
The Dialect Approach
Every customer is unique, and so is each implementation! We customise and personalise every solution to fit your needs. Whether you're a start-up looking to implement a new support strategy, or you already have a CX solution in place and looking to move into a new country, Dialect can support you. We can support in transforming your offering support, advice and guidance every step of the way.
Getting started
We listen, we ask lots of questions, and we build great partnerships. Simple!
Scaling has never been so easy
You grow, we grow, you change, we adapt. A fully flexible solution that always meets the needs of your business
Every channel covered
When we say omnichannel, we really are! Voice, message, live chat/AI, email & social media support
Drive loyalty & growth
An excellent customer support has a positive impact on reputation. You can trust Dialect to protect your brand each and every interaction
A straight forward approach
It has never been so easy to take CX to the next level
1. Contact us
Drop us a message, we love to talk 💬
2. Tell us more (and we will tell you more about Dialect)

Equally we love to listen 👂! Dialect will set up an initial call to tell you more and hear about your amazing story and problems you are looking to solve with our help
3. Develop a detailed proposal
Next step is a detailed proposal based on your requirements, we pride ourselves on transparency, no hidden costs
4. Project kick-off meeting - invite the team
Once the proposal is agreed we then move to project kick off devising a plan of action to get your personalised CX solution in place in no time
5. Over to our customer success team
You will meet them from day 1 and once the project is live our lovely CS team will be on hand to support you as we work in partnership together
Dialect Communications Ltd, registered in England & Wales.
Company No. 12909388
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