Front Office

Let us handle all your payment related customer queries

Our front line solutions are designed with the sector in mind. Let us provide the best in class support for your customers at any time, in any language, on their preferred channel!

What channels meet the needs of your customers?

Telephone

Direct your calls to us! With our fully customised, cloud-based, automated call routing system, we handle your calls in English and across multi languages, 24/7/365 or any time frame that suits you.

Email

Still a preferred customer support channel, Dialect can support email interactions across multiple platforms including multiple ticketing platforms.

Live Chat

Fully customised chat widgets can be embedded in your website or app connecting directly to a skilled team of advisors, supporting customer queries in real time across multiple languages.

WhatsApp Messaging

Let us manage your customer WhatsApp messages - we respond on your behalf with availability around the clock, addressing a wide range of queries.

Facebook Messaging

Does your customers receive support via social media messaging such as Facebook? Route the channel to Dialect and we'll messages on your behalf.

Multilingual Live Chat available in 75 languages

01

Fully customised

White label solution supporting your own branding and messaging to support a seamless customer experience .

02

Add & remove language support

Choose from our list of languages, with no restrictions to the number we can add. Our flexible solution allows you to add / remove language support based on demand.

03

Quick integration

Quick integration in a matter of few weeks with full support from our IT experts with the ability to embed the chat widget in app or on your website.

04

Net Promotor Scoring (NPS)

Leverage direct feedback from your customers via NPS scoring to support continuous improvements in customer experience.

We make a positive impact

Empowering our clients to elevate their customer support.

17%

A 17% reduction in customer contact volumes by identifying common issues.

21%

A 21% reduction in Average Handle Time.

33%

A 33% reduction in the number of query escalations to 2nd line support.

4.7/5

An overall customer satisfaction (CSAT) score of 4.7 out of 5.

Front Office Solutions

Trusted customer support 24/7, 365

If handling customer support internally is proving difficult, consider us as an extension of your organisation. We offer a fully tailored solution that meets the unique needs of both your organisation and your customers.

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Let us protect the funds of your customers

Ensure your cardholders' funds are protected 24/7, 365 days a year, through both telephone and live chat support across a wide range of langauges.

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Handling messages anytime of the day

Our CX experts handle messages across multiple channels, freeing your time to focus on your business.

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A regulatory support

Let us assist you in fulfilling the obligations of the FCA's 4th Outcome of the Consumer Duty while also addressing customer needs. We offer a comprehensive analysis of your current customer support services along with detailed reporting on Consumer Duty compliance.

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Personalised solutions for your customers