French & English Customer Experience Advisor | Careers

Bilingual Customer Experience Advisor - French and English


  • Location: Hybrid - Min 2 days office based per week
  • Training: Office based induction training 
  • Shifts: Working shift 5/7 days per week between 8am-8pm
  • Duration: Permanent opportunity
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Role overview:


We are a Customer Experience service provider offering multilingual omnichannel solutions our clients from the Payments and Fintech Sectors. Based in the North-East of England, our Customer Experience teams are centric on the exceptional service we offer to our clients and their users. We are extremely proud at being awarded the Judges Special Award at the 2023 North East Contact Centre Awards (NECCA), and in 2024 and 2025 UKCCA Finalists across multiple categories.


We are actively recruiting for French /English bilingual customer experience enthusiasts to join our existing team.


We operate 365 days a year between the hours of 8am and 8pm / 24 hours a day and the role will require flexible working 5 shifts/days per week over 7 days a week but operates a hybrid approach to working. The role will require you to work a minimum of 2 days a week at our Hub in Gateshead. The rest of the week you can work remotely.

Key responsibilities will include: 


  • Delivering world class customer experience to customers and clients
  • Being brand ambassador for clients, providing seamless experience for customers
  • Resolving customer query first time efficiently
  • You will be handling a wide range of queries from users across several different channels, including:

        -Inbound and outbound voice, both technical support and customer service

        -Handling email queries in French and English

        -Support live chat queries.

        -Handling queries from social media platforms and messaging services

  • o  Handling queries from social media platforms and messaging services

Key qualities & experience required include:


  • Previous experience of working in a customer centric environment providing customer contact solutions across a wide range of channels.
  • Enjoy working in a team focused environment working towards shared goals, service levels & KPI's.
  • Ability to effectively manage and resolve queries with each customer contact.
  • Strong written and verbal communication skills.
  • Competent use of Microsoft packages, including Excel and Outlook wit the capability to learn new system, technologies and CRM systems.
  • Flexibility to work office/ home based as required coupled with self-motivation to ensure deliverables achieved consistently without supervision.
  • Desire to continuously improve skills and enjoy learning.
  • Desire to join a Team within a business where you are not just a number and your opinion matters.
  • Embed our company values into everything you do which include:
  • 

       -Speaking Many Voices, Embracing Many Cultures

       -We inspire, We Grow, We Empower

       -Innovative minds, driving excellence

       -Your Voice Matters, Your Insight Counts!

       -We Adapt, We Lead

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