Dialect Communications, an award-winning Business Process Outsourcer (BPO) that provides front and back office solutions in the Payments sector across the globe is thrilled to partner with Yordex, a provider of cards, Ibans and cross border payments helping businesses to offer their own cards and automate their payouts. 

The collaboration merges Dialect’s expertise in customer experience within the Payments sector to provide industry leading customer support solutions for the Yordex customer base, ensuring world class customer journeys via voice and email.  

At the core of the partnership between Dialect and Yordex is the single focus on ensuring a streamlined and efficient customer experience that consistently delivers world class customer experience aligning the core values of Dialect, Yordex and its own clients. 

Simon Collings, Dialect’s dedicated Customer Success Manager expressed his thoughts “We at Dialect are really proud to partner with with Yordex. Dialect's specialism across Customer Support in financial services twinned with Yordex's innovative and customer centric product means a great solution for Yordex's customers. Personally, I look forward to working with the team at Yordex and growing our partnership in the future.” 

Shannon, Thompson, Head of Customer Operations) at Yordex, added “We are excited to be working with Dialect as our outsourcing partner, to confidently support our customers and their customer service needs. We have had a seamless experience with Dialect and look forward to our future endeavors with them.” 

About Dialect

Dialect is a customer experience optimisation provider delivering seamless 24/7 back and front office solutions. With a global footprint and a wealth of experience in the Payments industry, Dialect delivers seamless customer experience solutions across the globe, including the UK, Europe, US, Middle East, and Singapore. 

Through the front office solutions, Dialect provides first line customer support to manage all types of queries via voice in 6 native languages, MultiLect, Dialect’s multilingual live chat available in over 75 languages, email, and social media messaging. 

Back office solutions are designed to manage all operations, operationally resource heavy activities such as data processing tasks, data entry, analysis and management using proprietary innovative technology. 

Front and back office solutions can be easily twinned allowing Dialect to deliver a seamless end-to-end customer experience. 

Find more about Dialect at www.dialectcommunications.com and follow us on LinkedIn. 

About Yordex 

Yordex makes it easy for any business to issue cards to their customers, beneficiaries or employees. 

They make it possible for their customers to issue cards anywhere in the world using their global network of card issuers. They also issue bank accounts and offer local and cross-border payments ("embedded banking"). Their payments software saves our customers up to 70% of time and money when embedding banking. 

Yordex is based in London and was founded by an ex-Worldpay team with deep experience building Enterprise grade payment APIs and financial backend services.