We are excited to announce another milestone here at Dialect – obtaining our accreditation through the Contact Centre Standards Framework from the esteemed Contact Centre Management Association (CCMA), the longest established contact centre association in the industry here in the UK. 

This accreditation shows our unwavering dedication and commitment to deliver exceptional customer support and operational efficiency. 

Navigating the Contact Centre Standards Framework has been a rewarding experience for Dialect, reflecting on our growth and commitment to deliver high quality services for our global client base. 

Through the Contact Centre Standards Framework, we’ve been able to gain comprehensive feedback, insights and recommendations from the contact centre experts at CCMA who guided us through our accreditation journey.  

Laura Scott, our Chief Operating Officer (COO) has played a key role in our Contact Centre Standards Framework journey, leading to our accreditation. 

Laura added “We are delighted to mark another milestone here at Dialect – securing accreditation by CCMA, the most valuable association within the contact centre industry in the UK. Our Accreditation process has been great, involving comprehensive evaluations, feedback and insights from the team at CCMA, but also helped with reflection on our growth efforts and solutions for our customers.”