Fantastic news for Dialect Communications!

Dialect is delighted to announce that we are a NATIONAL FINALIST for the “Outsourced Contact Centre of the Year” category.

We are proud of our incredible team who have all contributed to our success. In the last 12 months we have had so many fantastic achievements.

Laura Scott, COO at Dialect said “I am delighted Dialect have been shortlisted for the award. The award helps us all recognize the great progress we have made as a team and a business allowing us to reflect on our achievements over the last 12 months.”

Helen McCaine, Head of Customer Experience at Dialect added “This achievement is well-deserved for #teamdialect. Showcasing our hard work, passion, and dedication to delivering fantastic customer experiences to our clients.

About us

Dialect is a niche BPO offering outstanding multilingual and omnichannel customer experiences for FinTechs via voice, email, live chat, and social media messaging through Facebook and WhatsApp.

We are offering 24/7 customer support for our clients in the UK, Europe, and the US in English, French, Spanish, Portuguese, Arabic, Italian, and Polish. We are ready to add more languages anytime!

Our newest product is MultiLect, our live chat available 24/7, ready to answer our clients’ queries in over 75 languages by automatically providing a high-quality native and accurate translation.

How does it work? Simple!

1.     The customers will select the language they would like to chat with us

2.     We receive the message in English

3.     Our CX advisors write the answer in English and send it back to the customers

4.     Customers receive our reply in their preferred language